Please read our policies carefully before making a reservation.
You'll find information below about check-in and check-out procedures, restrictions and some general house rules. Please also see our Privacy Policy page.
If you are unsure about any of the below, please CONTACT US and we'll be happy to assist you.
You may also want to visit our HELP & FAQ pages.
In general, please respect and be courteaous to other tenants in the building.
Please remember, you're not staying in a hotel, but where other people live their lives.
Read the “Rate Inclusions” part of your reservation email carefully. It will tell you if you need to check in at our office or if self check-in instructions will be emailed to you a few days prior to your arrival.
If you're checking in at one of our office locations, then your check-in time is between 2pm and 6pm.
You may purchase “Anytime Check-in” to be able to get your keys before 2pm or after 6pm. You will need to specify the exact time of your arrival however. The ACI fee will cover the cost of our employee to go to the office, wait up to 20 minutes and then leave back home. If our employee needs to show up again, an additional $50 fee will be assessed. If our employee has to wait for you in the office a $35 per hour waiting fee will also be charged. If we are able to get a hold of you and you're running very late, we'll just leave the office and come back. If we can't get a hold of you, we'll waity for you in the office for a maximum of 4 hours.
If it's a “self check-in” or “on site check-in” property, then you may check in between 2pm and 10pm. Even with self check-in it is highly recommended that you buy Anytime Check-in if you're arriving after 10pm, because in case you need assistance we'll have someone for you to call after hours. For an early arrival make sure you reconfirm with us 24 hours prior to arrival, as there might be a last minute reservation that could void your early check-in option. In this case a refund will be issued for the canceled service.
Buy “Anytime Check-out” if you're leaving before 7am even with a self check-out property, because in case you need assistance we'll have someone for you to call after hours.
Self check-out: You will need to lock the apartment door with the numeric keypad, or leave the keys in a lock-box or leave the keys inside the apartment. Read the check-out instructions carefully in your Apartment Manual or Check-in/out Information file that we emailed you. Housekeeping usually starts working on our apartments by 10:15am sharp, so if you plan to check out late, please let us know well in advance.
Assisted check-out: Please advise our management about your exact time of departure so you can hand over the keys. Leave enough time for a move-out inspection as well. Failure to do so, and just leave where self-check-out is not permitted will result in an Improper Checkout Penalty of 150 USD. An Improper Checkout Penalty will also be applied for self-checkout properties, if you take keys, garage door openers, resort passes with you. This penalty will be in addition to the replacement cost of these missing items if you don't return them within 5 business days.
Early/Late check-in or check-out can be arranged for 39 EUR or 49 USD per occurrence, if available, by purchasing our ANYTIME CHECK-IN or ANYTIME CHECK-OUT service. Please remember that this service is "as available" and is subject to cancellation at any time. If the ACI or ACO service is cancelled, OMG.Travel will promptly refund the 39 EUR/49USD fee.
If you check-in early or late or check-out late and you don't have a prepaid ANYTIME CHECK IN/OUT service, we'll automatically charge $175 as a penalty to your credit card. It’s always safer to buy our ANYTIME CHECK IN/OUT service and if you end up not using it, we’ll give you a full refund.
As a courtesy, when we can predict an early/late check-in/out from your arrival details, we may automatically add this service to save you from penalties.
Guests arriving by car are many times 3-4 hours late, so if you plan to arrive just before check-in time ends, it’s better to request late check-in to avoid penalties.
The minimum charge for some of our properties is the price of a 2 or 3 nights stay. Some properties require a full week charge even if your rental period is shorter. If a minimum charge is required, it is clearly shown before you make your booking, in large red letters in the Rate Inclusions section.
Our booking engine is currently unable to update the total amount payable on your reservation for properties that require a minimum charge. This will be done manually and your credit card will be charged accordingly.
Cancellations are accepted no later than 5 days prior to arrival. If you paid in full, we'll issue a refund of 75% in 30 days . If you only paid a deposit, we'll keep the deposit whatever amount that might be.
This policy applies to partial cancellations or unit changes as well (IE cutting your vacation a day shorter will still cost you 25% of the canceled night. If you change to a cheaper unit, you'll have to pay 25% of the price difference as a partial cancellation fee). All changes must be made no later than 5 days prior to your arrival to qualify for any refund.
If you don't show up at all, and haven't canceled 5 days prior to arrival, there will be no refund, and you'll be subject to pay the full balance. However as a courtesy, we'll give you 25% discount on your next stay of equal value or more if you send us a request by email.
OMG.TRAVEL requires a 10, 15, 25 or 50% deposit on reservations depending on the property. However full payment is due no later than 30 days prior to arrival.
We process credit card charges in batches, therefore when you select the deposit only option, the second charge may be processed about 15 days sooner or later than it's normal due date. The balance due (and a security deposit if applicable) may be processed directly by the property's management company.
Credit card information must be submitted through our automated and secure on-line booking system or via fax. We only accept bookings confirmed with a credit card. We can hold reservations for only 3 days without a deposit.
Please note, that we process credit cards in USD only, and we use the conversion rates published on xe.com for reservations priced in Euros or other currencies.
Our vacation rentals are all privately owned condos/flats/cabins/bungalows/villas that are richly equipped and well maintained. OMG.TRAVEL owns a large number of these properties, but others are only managed by our company. As a courtesy to the next guest please try to leave our vacation rentals in a better condition than how you found them.
If something goes missing or breaks, please do let us know before you check out, so we can fix and replace those items. We take care of minor things at no cost to you, but we need to charge your credit card for any major damages.
If you fail to let us know about any damages or missing items, and we have to discover these problems on our own, you’ll be subject to an additional 300 USD Unreported Damage Penalty on top of the actual damages and losses. The reason for this high penalty is that we’ll have to bring in a witness and take photos to be prepared for a possible customer dispute. Therefore it’s not only a cost but a lot of hassle for us. So please make sure that you report any and all damages, missing items at check out to avoid penalties.
Most of our vacation rental homes are non-smoking. Smoke ruins the smell of the unit, furniture and carpets may be burned and damaged by hot ash. Tempering with or disabling smoke detectors and other safety devices may constitute a serious offense punishable by criminal law. Smoking carries a penalty of 150 USD where smoking is forbidden. Where smoking is permissible, go for it, but make sure you don't set the place on fire.
Please respect your neighbors by keeping the noise level down, and the surroundings of your vacation rental apartment clean. We reserve the right of eviction with no refund in case there are repeated complaints from neighbors or if a police report is filed for breaking noise regulations. There will also be a $50 to $300 noise penalty charged for repeat noise violations depanding on your property.
Please remember, the units around you are usually occupied by families who are not on a vacation but live there.
We strongly discourage you to knock on neighbor's doors to ask for advise or to just socialize.
There are a few buildings where over 50% of the apartments are operated as corporate suites and vacation rentals by OMG.TRAVEL and other companies. You can imagine how annoying it can be for actual residents to have strangers knock on their doors all the time.
Some of our properties are within apartment complexes were there may be an office that may look like a hotel lobby. These offices do not operate like a hotel front desk nor a concierge service. These businesses are not associated with OMG TRAVEL. They don't like our guests disrupting their business. Please do not bother people working in the leasing office with questions or problems. Always contact us and we'll assist you.
We love pets. They're cute and most of our rentals welcome small pets. Please look in the apartment’s general description for details.
Please be sure to let us know if you’re bringing your cat or puppy, so we can set up the apartment accordingly. If your pet is a little more playful than usual, be sure to check out our damages/lost items policies before you decide to bring them along.
The use of certain apartments is only possible through a Concierge Service membership agreement. There is a $10 yearly membership fee which will be charged automatically on October 1st or January 1st depending on your booking date. When you make your reservation there is an option to buy out of this membership with a $20 fee. You are also free to cancel your membership any time after you receive your first membership fee charge. Once you receive this charge you can cancel your membership by clicking here. Your already paid membership fee IS NOT REFUNDABLE, but if you cancel you won't be charged next year. As a non-member you won't receive special offers, discount codes or offers of free stays, and you won't be able to use our year-round concierge services. Keeping your membership could save you hundreds of dollars if you ever wish to book with us in the future. We also do a raffle for members in every March and give away a coupon of $1,000.00 for our members. So keeping your membership might just give you a free vacation!
We reserve the right to perform maintenance operations in the apartments while occupied by guests with a 3 hour notice. This may include minor repairs, furniture deliveries, installations, etc. None of the maintenance operations will last more then one hour per occasion and you should not expect to experience more than three of these during your stay. Many of our properties are running on 90%+ occupancy and it would make scheduling maintenance impossible or extremely expensive if we tried to do everything when the apartments were vacant.
If you have received an offer for a special rate, or have a coupon or discount code, you must enter that information in the "Comments and Requests" field. Discounts cannot be applied retroactively.
If your discount is greater than 15% of the original rate offered by the booking engine, we reserve the right to charge your balance in full, even if you requested the deposit only option.
Whenever there are notes in the “Comments and Requests” field your credit card won't be charged until we review your reservation and your comments. As a result thereof your credit card will only be charged with the amount your disocunt code entitles you to.
Some of our vacation rentals come with digital cable TV boxes which have Pay Per View programming available on them. Since our billing process is not automated for PPV charges, we must charge an additional service fee of $25 per reservation whenever PPV charges occur. Guests will be responsible for all PPV charges incurred during their stay, plus the service fee. Any PPV related charges will be billed to the credit card on file for that reservation.
In the unlikely event the property you booked becomes unusable because of property damage, maintenance issues such as lack of utilities or any other prohibitive reason, we'll offer you one or more comparable accommodations.
If the alternative property is more than 3 miles or 5 kilometers away from the original property, if it's not big enough to accommodate everyone in your party, or if it's lacking more than 2 amenities compared to your original reservation (eg. there is no WiFi and there is no washing machine, but your original property had those), you will not be required to accept the alternative accommodation and will be entitled to a full refund. If we must move you to another unit and you believe that you've been offered a lesser rental property, please review our Refund Policy to determine if you're eligible for a full or partial refund .
Any refund requests must be made through our Booking Department VIA EMAIL. Most refunds are processed within 72 hours but some may take a maximum of 4 weeks to be processed and posted. We need this time-frame to properly investigate the legitimacy of the refund request, IE reviewing call logs, email communications, etc. We appreciate your patience during this process
Here are some examples of refunds you may receive after you emailed your request to our Booking Department:
Reservation Cancellation submitted more than 5 days prior to arrival: 75% (if you paid in full. For reservations where only a deposit is paid, there is no refund.)
STARRED PROPERTIES
Some properties in the booking engine are marked with a star before their name. If you're making a reservation for any of these, you're in luck! These properties are not available under a standard rental agreement, since they are usually reserved to corporate clients of the owners. When you reserve a property like this, the fee that you are paying is actually for a Concierge Service Package with the complimentary use of the apartment. By making a reservation online for a starred property you accept the terms and conditions of our Occupancy Agreement. You will also be required to sign said agreement upon check-in and provide a valid photo ID along with the credit card you used to make the reservation. This business model actually gives you more advantages over a rental or lease. You will be able to enjoy the wide and exclusive array of our Concierge Service package, exclusive tickets to by-invitation-only events and many more!
OMG.TRAVEL does not tolerate credit card fraud. No expense will be spared and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.
OMG.TRAVEL considers credit card charge-backs to be fraud if you have made no reasonable effort to notify us by phone or email that a problem existed, or to resolve or clarify a situation or matter. All frivolous charge-backs not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money.
If you place a charge-back with your credit card company (on purpose or by mistake) for a reservation that you placed, or miscellaneous charge for services or damages, there will be a $375.00 research fee charged to your account upon reversal of the charge-back by our merchant provider to cover our investigative expenses to prove that you did make the reservation, ordered a service or damaged something. NO EXCEPTIONS! - If you do not remember making the reservation - call the number on your statement next to the charge BEFORE calling your bank!
If we are unable to charge your account with the research fee, we'll pass your account to our collaction attorney. If our collection services fail, we will file a small claims court case at the Superior Court of California, Los Angeles Division seeking loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues for up to $7,500.00
