OMG.travel
Please read our policies carefully before making a reservation. You'll find information below about check-in and check-out procedures, restrictions and some general house rules. Please also see our Privacy Policy page.
If you are unsure about any of the below, please contact us and we'll be happy to assist you. You may also want to visit our HELP & FAQ pages.
In general, please respect and be courteaous to other tenants in the building.
Please remember, you're not staying in a hotel, but where other people live their lives.
Our local manager will be waiting for you at your vacation rental condo at the estimated time of your arrival and for one additional hour if necessary. You have to specify when exactly you will be arriving to the apartment. You will first receive your "Confirmed Reservation" email, then, about 10 days prior to arrival you will receive the local manager's email with exact information about the check-in procedures. You'll also get a local phone number so you can be in touch with our manager if you're running late or if you can't find the address. If you're running late, and we can't get a hold of youand/or you don't call or email the our manager in time, but only when you're at the apartment, and as a result of this our staff has to show up twice, we'll a charge a convenience fee of 25 EUR/USD in addition to any late check-in fees if applicable. This additional amount may need to be paid in cash upon check-in.
Where self-check-out is permitted: Self check out is easy. You lock the doors with the numeric keypad or throw the keys back to the apartment through the mail slot or other opening as instructed by our local manager. Maintenance usually starts working on our apartments by 10:15am (USA) 11:15am (EU) sharp, so if you plan to check out late, please let us know in advance.
Everywhere else: Please advise our management when exactly you will be leaving the apartment so you can hand over the keys. Failure to do so, and just leave where self-check-out is not permitted will result in an Improper Checkout Penalty of 150 USD/EUR. An Improper Checkout Penalty will also be applied for self-checkout properties, if you take keys, garage door openers, resort passed with you. This penalty will be in addition to the replacement cost of these missing items if you don't return them within 5 business days.
When you don’t plan to check-in or check-out in the time-frame provided, please advice us at least 72 hours after your reservation is made. Early/Late check-in or check-out can be arranged for 39 EUR or 49 USD per occurrence if available by purchasing our ANYTIME CHECK-IN or ANYTIME CHECK-OUT service. If you check-in or check-out early or late and you don't have a prepaid ANYTIME CHECK IN/OUT service, we'll automatically charge 95 EUR/USD as a penalty to your credit card on file. It’s always safer to buy our ANYTIME CHECK IN/OUT service and if you end up not using it, we’ll give you a full refund.
As a courtesy, when we can predict an early/late check-in/out from your arrival details, we may automatically add this service to save you from penalties.
Hint: Guests arriving by car are usually 3-4 hours late, so if you plan to arrive at 8pm, it’s better to request late check-in to avoid penalties.
The minimum charge for some of our properties is the price of a 2 nights stay. Some properties require a full week charge even if your rental period is shorter. If a minimum charge is required, it is clearly shown before you make your booking, in large red letters in the Rate Inclusions section. Our booking engine is currently unable to update the total amount payable on your reservation for properties that require a minimum charge. This will be done manually and your credit card will be charged accordingly.
Cancellations are accepted at least 5 days prior to arrival. If you paid in full with a credit card, we'll refund your money promptly, less 25%. If you only paid a deposit, we'll keep the deposit. NOTE: This policy applies to partial cancellations or unit changes as well (ie cutting your vacation a day shorter will still cost you 25% of the canceled day. If you change to a cheaper unit, you'll have to pay 25% of the price difference as a partial cancellation fee).
If you don't show up at all, and don't advise us about canceling, we cannot refund your money, and you'll be subject to pay the full balance. However as a generous courtesy, we'll give you 25% discount on your next stay.
OMG.TRAVEL requires a 10, 15, 25 or 50% advance on reservations depending on the property. When the deposit amount is less then 50% then the balance will be normally due in cash or payable with a credit card directly to the property upon arrival. Where full payment is required or a 50% deposit must be made, the full charge will be deducted from your credit card on file. We process credit card charges in batches, therefore when you select the deposit only option with these properties, the second charge may be processed up to 15 days sooner or later on the credit card we have on file.
Credit card information must be submitted through our automated and secure on-line booking system or via fax. We only accept bookings confirmed with a credit card. We do not hold unconfirmed reservations for more than 3 days, and we do not accept requests to hold without a deposit.
Charges from us may appear as "OMGTRAVEL FCINEMA", "OMG TRAVEL" or "PAYPAL" on your credit card statement. Please note, that we are a US based company.
American Express card holders: Charges in Euros may not go through for AmEx cardholders. If your payment gets rejected, please try an other card, or choose the "Confirm Via Fax" option, and simply send us your card details via fax or email. We'll then convert the total chargeable to USD and process your card manually. We charge credit cards manually for certain markets. In these cases your reservation will go through, but when we actually process your credit card, we'll convert the Euro amount to USD using rates from xe.com and we'll add $5 as a service fee.
Our vacation rentals are all privately owned condos/flats/cabins/bungalows/villas that are richly equipped and well maintained. OMG.TRAVEL owns a large number of these properties, but others are only managed by our company. As a courtesy to the next guest please try to leave our vacation rentals in a better condition than how you found them. If something goes missing or breaks, please do let us know before or shortly after you checked out, so we can fix and replace those items. We take care of minor things at no cost to you, but we need to charge your credit card for any major damages. If you fail to let us know about any damages or missing items, and we have to discover these problems on our own, you’ll be subject to an additional 300 USD/EUR Unreported Damage Penalty processing and handling fee on top of the actual damages and losses. The reason for this high penalty is that we’ll have to bring in witnesses and take photos in case of a dispute. Therefore it’s not only a cost but a lot of hassle for us. So please make sure that you report any and all damages, missing items at check out to avoid penalties.
Most of our vacation rental homes are non-smoking. Smoke ruins the smell of the unit, furniture and carpets may be burned and damaged by ash. Tempering with or disabling smoke detectors and other safety devices may constitute a serious offense punishable by criminal law. There are placards in the apartments reminding you of our non-smoking policy. Smoking carries a penalty of 150 EUR/USD where smoking is forbidden. Where smoking is permissible, go for it, but make sure you don't set the place on fire.
Please respect your neighbors by keeping the noise level down, and the surroundings of your vacation rental apartment clean. We reserve the right of eviction with no refund in case there are repeated complaints from neighbors or if a police report is filed for breaking noise regulations. Please remember, the units around you are usually occupied by families who are not on a vacation but live there...
We strongly discourage you to knock on neighbor's doors to ask for advise or to just socialize. There are a few buildings where over 50% of the apartments are operated as corporate suites and vacation rentals by OMG.TRAVEL and other companies. You can imagine how annoying it can be for actual residents to have strangers knock on their doors all the time. Some of our properties are within apartment complexes were there may be an office that may look like a hotel lobby. These offices are not a hotel front desk staff nor a concierge service. The folks who work there are responsible for building maintenance, and to sign 1+ year lease agreements with individuals and corporations. Please do not bother people working in the leasing office with questions or problems. Contact us and we'll assist you.
We love pets. They're cute and most of our rentals welcome small pets. Please look in the apartment’s general description for details. Please be sure to let us know if you’re bringing your cat or puppy, so we can set up the apartment accordingly. If your pet is a little more playful than usual, be sure to check out our damages/lost items policies.
TAX
Taxes and fees are usually included in the rental price, unless otherwise indicated. However if the tax amount is less than 1% you may be charged for tax separately at a later time. When we process a tax contribution payment manually at a later date, you will never be charged for more than 10 EUR/USD as a tax contribution only. In these cases we absorb the tax cost above your 10 EUR/USD charge.This will be a one time payment, usually at the end of the calendar year. We add up all taxes and divide them by all reservations. This amount usually comes to between 3.50 and 5.50 USD/EUR per reservation. If the amount is less than 3 USD/EUR per reservation, we won't bother charging you at all.
MAINTENANCE
We reserve the right to perform maintenance operations in the apartments while occupied by guests with little or no prior notice. This may include minor repairs, furniture deliveries, installations, etc. None of the maintenance operations will last more then one hour per occasion and you should not expect to experience more than three of these during your stay. Many of our properties are running on 90%+ occupancy and it would make scheduling impossible or extremely expensive if we tried to do everything when the apartments were vacant.
DISCOUNTS / COUPONS / OFFERS
If you have received an offer for a special rate, or have a coupon or discount code, you must enter that information in the "Comments and Requests" field. Discounts cannot be applied retroactively. If your disocunt is greater than 20% of the original rate offered by the booking engine, we reserve the right to charge your balance in full, even if you choose the deposit only option.
PPV CHARGES
Some of our vacation rentals come with digital cable TV boxes which have Pay Per View programming available on them. Since our billing process is not automated for PPV charges, we must charge an additional service fee of $25 per reservation whenever PPV charges occur. Guests will be responsible for all PPV charges incurred during their stay, plus the service fee. Any PPV related charges will be billed to the credit card on file for that reservation.
PROPERTY AND UNIT CHANGES
WE RESERVE THE RIGHT TO MOVE YOUR RESERVATION TO A COMPARABLE PROPERTY IN CASE OF AN EMERGENCY OR MAINTENANCE ISSUE. Hotels have the advantage of moving a reservation from one room to another, since you're booking a room type and not a specific room number, so we too need to be able to make allowances to keep your stay as flawless as possible. However, since each of our properties are unique, it's sometimes not possible to move our guests to another property where they won't notice the difference at all. When you book a property with us, you're booking a specific unit and not a "class" of apartments and it is highly unlikely that we'll have to move you to a different unit. Still, in the unlikely event the property you booked becomes unusable because of property damage, maintenance issues such as lack of utilities or any other prohibitive reason, we'll offer you one or more comparable accommodations. If the alternative property is more than 3 miles or 5 kilometers away from the original property, if it's not big enough to accommodate everyone in your party, or if it's lacking more than 2 amenities compared to your original reservation (eg. there is no WiFi and there is no washing machine, but your original property had those), you will not be required to accept the alternative accommodation and will be entitled to a full refund, . If we do move you to another unit and you believe that you've been offered a lesser rental property, please review our Refund Policy to determine if you're eligible for a full or partial refund .
Any refund requests must be made through our Booking Department. Most refunds are processed within 72 hours but some may take a maximum of 4 weeks to be processed and posted. We need this time-frame to properly investigate the legitimacy of the refund request, ie. reviewing call logs, email communications, etc. We appreciate your patience during this process. Here are some examples of refunds you may receive after you emailed your request to our Booking Department:
OMG.TRAVEL may approve a higher refund amount as necessary to fully rectify the problem and to make sure our guests remain happy. All refunds are applied as a credit to the credit card you used. Our refund payment option however is only available for 60 days after the transaction was processed. If your refund is due 60 days after your credit card was processed, the refund will be sent via PayPal. Please make sure that the email address you used for your reservation is the one that's associated with your PayPal account.
CREDIT CARD FRAUD & CHARGEBACKS
OMG.TRAVEL does not tolerate credit card fraud. No expense will be spared and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.
OMG.TRAVEL considers credit card charge backs to be fraud if you have made no reasonable effort to notify us by phone or email that a problem existed, or to resolve or clarify a situation or matter. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money.
If you place a chargeback with your credit card company (on purpose or by mistake) for a reservation that you placed, or miscellaneous charge for services or damages, there will be a $375.00 research fee charged to your account upon reversal of the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the reservation, ordered a service or damaged something. NO EXCEPTIONS! - If you do not remember making the reservation - call the number on your statement next to the charge BEFORE calling your bank!
If we are unable to charge your account with the research fee, we'll file a small claims court case at the Superior Court of California, Los Angeles Division seeking loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues totaling $7,500.00
DEFINITIONS/NOTES
When in this document we refer to USD/EUR, the currency that's applicable to you is always the currency that you used to pay for your accommodation.
The applicable law is that of the State of California, USA.
The best and fastest way to communicate with us is via email. If you don't receive a response from us in a timely manner, it doesn't mean that we're ignoring you. Your email may have been caught up in our junk mail filter. Please call to follow up!