If you cancel in more than 7 days prior to arrival, you'll get a(n) 50% refund.
If you need to cancel in less than 7 days prior to arrival, you'll receive a(n) 0% refund.
In case of a no-show or a cancellation submitted in less then 48 hours before arrival, you will get a(n) 0% refund.
If you check out prior to your original departure date, you will receive a(n) 0% refund of the value of the unused nights.

Any refunds must be requested VIA EMAIL. Most refunds are processed within 72 hours but some may take a maximum of 4 weeks to be processed and posted. We need this time-frame to properly investigate the legitimacy of the refund request, IE reviewing call logs, email communications, etc. We appreciate your patience during this process

Here are some examples of refunds you may receive after you emailed your request to us:

• Refund for Reservation Cancellation: Please see cancellation policy
• Problems with WiFi, Cable TV, Small Electronic Appliances, Garage Door Openers, that are not fixed within one business day: $5/day per nonoperational appliance.
• Non-emergency plumbing problems (no flood, or at least one bathroom or toilet is operational): $5/day
• Problems with A/C when outside temperate is above 85 F or 30C: $10/day
• Problems with heatingwhen outside temperature is below 20C: $10/day
  
• Essential furniture missing or broken and not replaced within 12 hours: $10/day
• Water or Electricity failure for more than 12 hours: $10/day
• If your accommodation is deemed to be uninhabitable (no water or power, or excessive dirt/ smell that cannot be cleaned or fixed within 12 hours, no beds or doors, no heating, etc.) you'll be offered an alternative accommodation or will be offered a full refund for the unused days of your reservation. Bright carpets stain easily. Moderately stained carpets that are bright in color won't qualify for this refund offer.
• If your reserved accommodation is not available and we have to upgrade you to another property: No surcharge and no refund. If we have to downgrade you to an inferior location, smaller or less luxurious accommodation, you'll be entitled to a $50 inconvenience refund and the difference in price between the two accommodations (the price difference will be based on the advertised "lowest rate" of both properties not the actual booking engine rates, as those change based on occupancy). In the unlikely event we can't accommodate you at all, you're entitled to a full refund within 7 business days and a 15% coupon for your next reservation with us.
• Accidental overcharge, or if your credit card is charged sooner than the balance was due. You're entitled to a full refund of the overcharge amount in 5 business days after your refund request is received and an additional $25 inconvenience refund. If your credit card is charged sooner than 15 days of your balance due date, you're entitled to a $30 inconvenience refund or 3% of your total reservation amount, whichever is lesser

All refunds are applied as a credit to the credit card you used. Our refund payment option however is only available for 60 days after the transaction was processed.

DAMAGES / LOST ITEMS

Our vacation rentals are all privately owned condos/flats/cabins/bungalows/villas that are richly equipped and well maintained. OMG.TRAVEL owns a large number of these properties, but others are only managed by our company. As a courtesy to the next guest please try to leave our vacation rentals in a better condition than how you found them.

If something goes missing or breaks, please do let us know before you check out, so we can fix and replace those items. We take care of minor things at no cost to you, but we need to charge your credit card for any major damages.

If you fail to let us know about any damages or missing items, and we have to discover these problems on our own, you’ll be subject to an additional 300 USD Unreported Damage Penalty on top of the actual damages and losses. The reason for this high penalty is that we’ll have to bring in a witness and take photos to be prepared for a possible customer dispute. Therefore it’s not only a cost but a lot of hassle for us. So please make sure that you report any and all damages, missing items at check out to avoid penalties.

SMOKING / LITTERING

Most of our vacation rental homes are non-smoking. Smoke ruins the smell of the unit, furniture and carpets may be burned and damaged by hot ash. Tempering with or disabling smoke detectors and other safety devices may constitute a serious offense punishable by criminal law. Smoking carries a penalty of 150 USD where smoking is forbidden. Where smoking is permissible, go for it, but make sure you don't set the place on fire.

NOISE

Please respect your neighbors by keeping the noise level down, and the surroundings of your vacation rental apartment clean. We reserve the right of eviction with no refund in case there are repeated complaints from neighbors or if a police report is filed for breaking noise regulations. There will also be a $50 to $300 noise penalty charged for repeat noise violations depanding on your property.

Please remember, the units around you are usually occupied by families who are not on a vacation but live there.

PRIVACY

We strongly discourage you to knock on neighbor's doors to ask for advise or to just socialize.

There are a few buildings where over 50% of the apartments are operated as corporate suites and vacation rentals by OMG.TRAVEL and other companies. You can imagine how annoying it can be for actual residents to have strangers knock on their doors all the time.

Some of our properties are within apartment complexes were there may be an office that may look like a hotel lobby. These offices do not operate like a hotel front desk nor a concierge service. These businesses are not associated with OMG TRAVEL. They don't like our guests disrupting their business. Please do not bother people working in the leasing office with questions or problems. Always contact us and we'll assist you.

We love pets. They're cute and most of our rentals welcome small pets. Please look in the apartment’s general description for details.

Please be sure to let us know if you’re bringing your cat or puppy, so we can set up the apartment accordingly. If your pet is a little more playful than usual, be sure to check out our damages/lost items policies before you decide to bring them along.

MAINTENANCE

We reserve the right to perform maintenance operations in the apartments while occupied by guests with a 3 hour notice. This may include minor repairs, furniture deliveries, installations, etc. None of the maintenance operations will last more then one hour per occasion and you should not expect to experience more than three of these during your stay. Many of our properties are running on 90%+ occupancy and it would make scheduling maintenance impossible or extremely expensive if we tried to do everything when the apartments were vacant.

DISCOUNTS / COUPONS / OFFERS

If you have received an offer for a special rate, or have a coupon or discount code, you must enter that information at the time of booking. Discounts cannot be applied retroactively.

If your discount is greater than 15% of the original rate offered by the booking engine, we reserve the right to charge your balance in full, even if you requested the deposit only option.

Cable TV On Demand PPV CHARGES

Some of our vacation rentals come with digital cable TV boxes which have Pay Per View programming available on them. Since our billing process is not automated for PPV charges, we must charge an additional service fee of $25 per reservation whenever PPV charges occur. Guests will be responsible for all PPV charges incurred during their stay, plus the service fee. Any PPV related charges will be billed to the credit card on file for that reservation.

PROPERTY AND UNIT CHANGES

In the unlikely event the property you booked becomes unusable because of property damage, maintenance issues such as lack of utilities or any other prohibitive reason, we'll offer you one or more comparable accommodations.

If the alternative property is more than 3 miles or 5 kilometers away from the original property, if it's not big enough to accommodate everyone in your party, or if it's lacking more than 2 amenities compared to your original reservation (eg. there is no WiFi and there is no washing machine, but your original property had those), you will not be required to accept the alternative accommodation and will be entitled to a full refund. If we must move you to another unit and you believe that you've been offered a lesser rental property, please review our Refund Policy to determine if you're eligible for a full or partial refund.

MEMBERSHIP FEES

The use of certain apartments is only possible through a Concierge Service membership agreement. There is a $10 yearly membership fee which will be charged automatically on October 1st or January 1st depending on your booking date. When you make your reservation there is an option to buy out of this membership with a $20 fee. You are also free to cancel your membership any time after you receive your first membership fee charge. Once you receive this charge you can cancel your membership by sending us an e-mail to booking@omg.travel. Your already paid membership fee IS NOT REFUNDABLE, but if you cancel you won't be charged next year. As a non-member you won't receive special offers, discount codes or offers of free stays, and you won't be able to use our year-round concierge services. Keeping your membership could save you hundreds of dollars if you ever wish to book with us in the future. We also do a raffle for members in every March and give away a coupon of $1,000.00 for our members. So keeping your membership might just give you a free vacation!